FAQ'S | M&M'S

Yes! There are 2 options and because some situations are unique, there are some exceptions. Read more below or if you would rather talk to a person, text or call our Customer Care Team at 1-888-696-6788 with questions:

Orders up to $500:

• Standard: Arrives within 5-7 business days from the date you place the order & costs $9.99 (or free if you order over $49)

• Express: Arrives in 1-2 business days from the date you place the order & costs $29.99. For AK and HI, read below.

Orders over $500:

• Standard: Arrives within 5-7 business days & costs 7.5% of your order total. Hate math? Contact us for help.

Alaska, Hawaii, and International: If you are an M&M'S lover in AK and HI, unfortunately we can't use Standard Shipping (it's too far from our candy factory to travel via truck) so we must charge an Express rate which is an additional $20 (which means your package gets a fancy plane ride). At this time, we don't ship to Canada.

Shipping timelines will be extended if your order is held up for any reason such as a trademarked image on personalized M&M'S or payment issues. Our Customer Care Team will reach out to you in this situaiton. If you don't hear from us, your sweet treats are on track. Be sure your contact information on the order is correct so we can get your M&M'S in your hands as quickly as possible.

Because M&M'S are perishable, we don't ship them over weekends for Monday delivery. Saturday and Sunday deliveries are limited to FedEx service capabilities. Please text or call our Customer Care team at 1-888-696-6788 if you have any questions.

We love ALL the colors. But do you know what we love even more? Good quality and your satisfaction. So, to make sure the printing shows up and the quality on your customized M&M'S is great, you can personalize 19 out of our 24 colors, (aqua, blue, cream, dark green, dark pink, electric green, dark yellow, green, light blue, light purple, pearl, platinum, light pink, orange, red, silver, teal, white, and yellow).

Inclusion is the name of our game so feel free to include the other five colors in your mix (black, dark blue, maroon, purple & brown). They can be blended with your order but cannot be personalized.

Our magic candy printing machine doesn't know how to discriminate one color from another. So, when printing messages on M&M'S Chocolate candies, we evenly distribute the messages or graphics throughout all of the colors within your order. You can't specify that one message or graphic remain on one color only.

We can print one message per color if you enter separate orders with one message and one color per order. Each separate order will require a minimum purchase per order.

We only deliver bad news when we can follow with good news. Unfortunately, we do not offer future delivery dates. We've developed an extremely streamlined and efficient production process, which enables us to deliver a lot of candy to a lot of people. In order to stick to our delivery promises, we will deliver your product at the estimated time shown on our website when you place your order.

Ready for the good news? M&M'S Chocolate Candies will last for nearly a year so you can order now and save your personalized creation for a future event. However, always refer to the Best Before Date on your specific package to ensure it is consumed at peak quality. Simply remove the candies from their original box, keep them in their sealed bag, store them at room temperature (between 65–75°F, do not refrigerate), and keep them out of direct sunlight.