your questions answered!
M&M'S can be stored in the shipping container until you deliver them to a lucky recipient, serve them at a party, or eat them yourself!
M&M'S don't love extreme temperatures or refrigerators. Ideally, store them between 65 and 75 degrees F.
We love ALL the colors. But do you know what we love even more? Good quality and your satisfaction. So, to make sure the printing shows up and the quality on your customized M&M'S is great, you can personalize 19 out of our 24 colors, (aqua, blue, cream, dark green, dark pink, electric green, dark yellow, green, light blue, light purple, pearl, platinum, light pink, orange, red, silver, teal, white, and yellow).
Inclusion is the name of our game so feel free to include the other five colors in your mix (black, dark blue, maroon, purple & brown). They can be blended with your order but cannot be personalized.
You can print ALMOST anything on your candy. Because M&M'S delivers fun for all, we have a few guardrails to be sure we don't leave a bad taste in anyone's mouth.
Each candy can be printed with up to 2 lines of text with a maximum of 9 characters per line. You can print up to 4 different messages in the same order for the same cost. A few rules to keep it fun and tasteful:
Please don't use objectionable words and phrases. No obscenities or inappropriate images.
Custom Printed M&M'S are for personal use only. That means no images or names that belong to a business, product, celebrity, specific sports teams, major events, landmarks, or schools or institutions.
We take great pride in the history of M&M'S products, so the only single letter we print on our candy is the letter "m".
To avoid any confusion and keep everyone safe, we will not print any reference to drugs or prescription items, especially those that are in pill or capsule form.
Each order is reviewed after submission and an email will be sent back to you if one or more of the rules are not followed and you will be asked to update your order. If you do not update your order, it will be delayed, and ultimately canceled if there is no response.
Our magic candy printing machine doesn't know how to discriminate one color from another! So, when printing messages on M&M'S Chocolate candies, we evenly distribute the messages or graphics throughout all of the colors within your order. You can't specify that one message or graphic remain on one color only.
We can print one message per color by entering separate orders with one message and one color per order. Each separate order will still require a minimum purchase per order.
ordering & modifications & returns
M&M’S accepts the following forms of payments through our secure system:
There are a few things to double check if your promotion code isn't working. Some items are not eligible for promotions, such as clearance items and other specialty products. You can find promotion details at the top of the home page.
Only one promotion code can be used per order. Double check your code and type it into the Coupon Code field found on the shopping cart page or in the Coupon Code field found on the billing page at checkout.
If you need further assistance, please text or call our Customer Care Team at 1-888-696-6788, Mon - Fri, 9am - 5:30pm, ET.
We only deliver bad news when we can follow with good news. Unfortunately, we do not offer future delivery dates. We've developed an extremely streamlined and efficient production process, which enables us to deliver a lot of candy to a lot of people. In order to stick to our deliver promises, we will deliver your product at the estimated time on our website when you place your order.
Ready for the good news? M&M'S Chocolate Candies will last for nearly a year so you can order now and save your personalized creation for a future event. However, always refer to the Best Before Date on your specific package to ensure it is consumed at peak quality. Simply remove the candies from their original box, keep them in their sealed bag, store them at room temperature (between 65–75°F, do not refrigerate), and keep them out of direct sunlight.
shipping & tracking questions
Yes! There are 2 options and because some situations are unique, there are some exceptions. Read more below or if you would rather talk to a person, text or call our Customer Care Team at 1-888-696-6788 with questions:
Orders up to $500:
Standard: Arrives within 5-7 business days from the date you place the order & costs $9.99 (or free if you order over $49)
Express: Arrives in 1-2 business days from the date you place the order & costs $29.99. For AK and HI, read below.
Orders over $500:
- Standard: Arrives within 5-7 business days & costs 7.5% of your order total. Hate math? Contact us for help.
Alaska, Hawaii, and International: If you are an M&M'S lover in AK and HI, unfortunately we can't use Standard Shipping (it's too far from our candy factory to travel via truck) so we must charge an Express rate which is an additional $20 (which means your package gets a fancy plane ride). At this time, we don't ship to Canada.
Shipping timelines will be extended if your order is held up for any reason such as a trademarked image on personalized M&M'S or payment issues. Our Customer Care Team will reach out to you in this situation. If you don't hear from us, your sweet treats are on track. Be sure your contact information on the order is correct so we can get your M&M'S in your hands as quickly as possible.
Because M&M'S are perishable, we don't ship them over weekends for Monday delivery. Saturday and Sunday deliveries are limited to FedEx service capabilities. Please text or call our Customer Care team at 1-888-696-6788 if you have any questions.
Most orders are processed within 3 - 5 business days of placing your order (custom packaging times may vary). For time-sensitive deliveries, please keep in mind that Ground Delivery does not offer a guaranteed delivery date, and we highly recommend selecting Expedited.
To ensure product quality and freshness, we do not ship on Fridays during warmer months or to warmer climates.
corporate gifting & business orders
Yes! We'd love to showcase your brand on our candy. Though we're all about the fun, we can also be "all business" when needed. Click over to the business section of our website, where you can upload your business logo to be placed on your customized M&M'S.
Keep in mind that all logos are printed in black on small M&M'S candies so consider any necessary modifications to your logo before uploading the graphics (i.e small text or taglines).
Have more questions? Like to communicate with humans? Reach out to our Business Solutions Specialists via text or call us for a consultation at 1-866-290-6854, Mon-Fri, 9am-5:30pm ET.
You will see your estimated delivery date at checkout when you choose your delivery preference.
If you have a specific event date for your business order please chat with one of our Business Solutions Specialists. You can text or call us at 1-866-290-6854, Mon-Fri, 9am-5:30pm ET.