skip to content
❄️ All orders will be shipped with free cool packs. ❄️
Free Standard Shipping On Orders $49+! Details
M&M'S - Home
M&M'S - Home
design your owndesign your own
Order status
Order status
my account

where are you?

Please select your language and the country you are shipping to.

Delivering to

design your owndesign your own
design your owndesign your own


corporate FAQ's

your questions answered!

Yes! There are 2 options and because some situations are unique, there are some exceptions. Read more below or if you would rather talk to a person, text or call our Customer Care Team at 1-888-696-6788 with questions:

Orders up to $500:

  • Standard: Arrives within 5-7 business days from the date you place the order & costs $9.99 (or free if you order over $49)

  • Express: Arrives in 1-2 business days from the date you place the order & costs $29.99. For AK and HI, read below.

Orders over $500:

  • Standard: Arrives within 5-7 business days & costs 7.5% of your order total. Hate math? Contact us for help.

Alaska, Hawaii, and International: If you are an M&M'S lover in AK and HI, unfortunately we can't use Standard Shipping (it's too far from our candy factory to travel via truck) so we must charge an Express rate which is an additional $20 (which means your package gets a fancy plane ride). At this time, we don't ship to Canada.

Shipping timelines will be extended if your order is held up for any reason such as a trademarked image on personalized M&M'S or payment issues. Our Customer Care Team will reach out to you in this situaiton. If you don't hear from us, your sweet treats are on track. Be sure your contact information on the order is correct so we can get your M&M'S in your hands as quickly as possible.

Because M&M'S are perishable, we don't ship them over weekends for Monday delivery. Saturday and Sunday deliveries are limited to FedEx service capabilities. Please text or call our Customer Care team at 1-888-696-6788 if you have any questions.

We love ALL the colors. But do you know what we love even more? Good quality and your satisfaction. So, to make sure the printing shows up and the quality on your customized M&M'S is great, you can personalize 19 out of our 24 colors, (aqua, blue, cream, dark green, dark pink, electric green, dark yellow, green, light blue, light purple, pearl, platinum, light pink, orange, red, silver, teal, white, and yellow).

Inclusion is the name of our game so feel free to include the other five colors in your mix (black, dark blue, maroon, purple & brown). They can be blended with your order but cannot be personalized.

Once confirmed and placed through our website, your personalized order is immediately sent to our M&M'S Workshop and we begin the transfer of your creative ideas onto the candy. We worked hard to create our process which delivers high quality, and fast. Because of this, we can't accept cancellations or changes to personalized orders once the order is finalized. Once the submit button is clicked on personalized orders, we are afraid there is no turning back. We are sorry if this creates any problems. On the bright side, it isn't an engraved piece of jewelry or embroidered clothing. M&M'S are edible so we hope you can still enjoy them.

We are sorry, we can't cancel personalized M&M'S orders. Once confirmed and placed through our website, your personalized order is immediately sent to our M&M'S Workshop and we begin the transfer of your creative ideas onto the candy. Whatever your change of circumstances, we hope that someone will be able to enjoy your M&M'S!

Currently, our magic candy printing machine only works on M&M'S Milk Chocolate Candies. You can order Peanut M&M'S and other fun flavors on our website. Keep an eye out for new additions and since we are always looking for new ways to deliver "WOW' experiences, we'll keep you posted on any new customization options in the future.

Our magic candy printing machine doesn't know how to discriminate one color from another. So, when printing messages on M&M'S Chocolate candies, we evenly distribute the messages or graphics throughout all of the colors within your order. You can't specify that one message or graphic remain on one color only.

We can print one message per color if you enter separate orders with one message and one color per order. Each separate order will require a minimum purchase per order.

Yes, there is always an "m" on one side of each piece of candy. Consider the "m" our stamp of quality, a promise of deliciousness, and an invitation for everyone to have some fun. It's what sets us apart.

Custom printed messages, faces, & logos are printed in black ink and the "m" is printed in light gray. We're going to let you in on a secret. The two different sides are printed with two different magic candy printing machines and each has it's own unique edible ink.

Custom printed M&M'S Milk Chocolate Candies are made in facilities that also process peanuts, and all packages and party favors are labeled "May Contain Peanuts".

We only deliver bad news when we can follow with good news. Unfortunately, we do not offer future delivery dates. We've developed an extremely streamlined and efficient production process, which enables us to deliver a lot of candy to a lot of people. In order to stick to our delivery promises, we will deliver your product at the estimated time shown on our website when you place your order.

Ready for the good news? M&M'S Chocolate Candies will last for nearly a year so you can order now and save your personalized creation for a future event. However, always refer to the Best Before Date on your specific package to ensure it is consumed at peak quality. Simply remove the candies from their original box, keep them in their sealed bag, store them at room temperature (between 65–75°F, do not refrigerate), and keep them out of direct sunlight.

"If anything was less than perfect due to a quality issue or a missed delivery date, please text or call our Customer Care Team within 10 days of receipt at 1-888-696-6788, Mon-Fri, 9am-5:30pm ET. We want to ensure you leave with a smile on your face."

your business questions answered!

You will see your estimated delivery date at checkout when you choose your delivery preference.

If you have a specific event date for your business order please chat with one of our Business Solutions Specialists. You can text or call us at 1-866-290-6854, Mon-Fri, 9am-5:30pm ET.